FREQUENTLY ASKED QUESTIONS
How can i book a vehicle and a private chauffeur with Vip TT Tours? You can directly book online a vehicle with private chauffeur by accessing the booking page. -By email: reservas@viptt.pt -By Phone: available 24/7 at +351 915 681 168
Does Vip TT Tours offer an international transport service? We provide private chauffeur services that cover the most important cities in Portugal, Spain.
Cancellation policy? The cancellation fees will be calculated according to the cancellation date. -48 Hours in advance: no cancellation fees -48 to 24 Hours before the actual booking: 50% fees based on the initially agreed price -24 Hours before the actual booking: 100% based on the agreed price *For special events (weddings, new year' eve, special requests, etc.) the cancellation fees will be of 100% if a ride is cancelled 2 weeks before the event.
How can I receive an invoice? All invoices will be sent by email. It is also possible to receive your invoice at the end of your trip, but this must be asked in advance.
Is it possible to book a vehicle with private chauffeur for another person, but i will pay for the ride with my credit card? Yes.
What payment methods are accepted? We accept all the major credit cards: V. PAY Mastercard Maestro American Express Google Pay Apple Pay JCB Diners Club Union Pay Discover
Can i pay in cash? Yes, but a valid credit card is required to make an online booking.
Can you provide a child seat? Yes, but we need to be informed in advance to assure the proper child seat type, depending on age.
I have more luggage than the vehicle's trunk capacity, can I put the extra luggage on the passengers’ seats? No, this is not allowed for security reasons. Also, we take good care of our vehicles condition, we cannot accept any damage of the interior. If you are aware that your luggage will not fit to the selected vehicle's class, we advise you to book a vehicle with a bigger luggage capacity (ex. Executive Van).
If my flight is delayed do i get to pay extra waiting fees? No, in case your flight was delayed no extra fees will be charged. By the contrary if your flight arrives in time and if for certain reasons you did not meet the driver, or called, in the next 60 minutes (European Flight) or 90 minutes (Internation Flight), after this period extra waiting fees will be applied.
I have forgotten a personal item in the vehicle, how can I recover it? We strongly advise you to verify that you have all your personal goods before leaving our vehicle. If you have forgotten a personal item in the vehicle, please call us as soon as possible. If found by our driver, we'll arrange a delivery in a very short time. We decline any responsibility for lost items in our vehicles.
If the depart address is an airport, at what time do I need to book my transfer? At the same hour of your flight's arrival.
When my credit card will be charged? Once arrived at the destination point.
Can I modify or change the destination address during my trip? Yes, but depending on the extra Kms or time, extra fees may apply.
If I have a special event, can I request champagne in the vehicle? Yes, we'll be happy to help you with your event. We can arrange to have champagne and other beverages in the vehicle. Additional fees will be applied for that request.
Can we smoke in the vehicle? No, it is strictly forbidden to smoke in the vehicle. Also, the consumption of illegal substances it is not allowed.
Do you accept pets on board of your vehicles? Yes, pets are allowed in our vehicles if they are inside a travel cage.
What should I do once my flight has landed? You must meet our driver at the location mentioned upon booking confirmation. If for any reason you cannot find our chauffeur, you can directly call the driver or the company.
Do I receive a notification when the driver is at the departure address? Yes, our system will automatically notify you that the driver is at the pick-up point. We would also like to ask our clients to be ready for departure at the scheduled time.